today i got three -count them- THREE text messages from AT&T asking me how satisfied i was with my customer service interaction of a couple days ago.
now, i don't pretend for a minute that just because i put it here in my blog and both of you are aware of it that the message got back to AT&T.
and even though i tweeted it, i still don;t expect AT&T to have known how grossly dissatisfied i was with their service.
i DO, however, expect them to know about it because while i had them on the phone (they're the PHONE company, right?) i made a point of telling them both at the beginning and at the end of the conversation how very displeased i was.
i am probably more amused then rather than disappointed and surprised that today they would have sent me THREE text messages asking me how pleased i was with their service and how likely i am to recommend it to friends.
on a scale of 1 to 10?
the one point is because out here there are a lot of places where AT&T is the only option, and in that case i guess i'd recommend them over no service at all.
why do we give you crappy customer service? because you don't have a choice.
AT&T. your only alternative. expect to be treated that way.